Please drop us an email at email@example.com.
If payment transaction was successful, we will issue you an online voucher for you to re-order your items without making another payment.
If payment transaction was unsuccessful, you will need to re-order your items and make payment. Be assured, there will not be a duplicate payment.
Please drop us an email at firstname.lastname@example.org. We will check the transactions with our finance team and proceed to a refund if duplicate payments are found.
Please allow 5-10 working days for refunds to be processed back to your card. We trigger your refund within 24 hours, while , it may take 2 to 9 days for your bank to credit your account.