TERMS OF SALE
1.3. These Terms of Sale may be amended, modified or updated from time to time by Decathlon. Accordingly, the Parties agree that their relationship will be governed by the Terms of Sale applicable and available on www.decathlon.sg on the day You place an Order on the Website.
1.4. In addition to the Terms of Sale, the following terms and conditions also apply to your use of the Website and its associated features:
- Decathlon Membership-Terms and Conditions which set up the benefits of Decathlon Membership as well as the rights and obligations of Decathlon and its Members.
- Decathlon Reviews- Rules of Publication which determine how a Decathlon Member may share his/her assessment of a Product purchased in Decathlon Stores or on the Website.
A Customer who wishes to purchase Products online shall place an order through the Website (“Order”).
By placing an Order, You are acknowledging that:
- You are over 18 years of age and have the legal capacity to form a binding contract,
- You are an end user (not a reseller);
- All information provided to Decathlon in connection with such Order is true and accurate and,
- You are authorised to use the payment method You will opt for such Order.
2.1. How to place an Order on Decathlon Website?
Prior to submitting an Order on Website, You need to create a Decathlon Member Account or, to log in by indicating your email and password if You are already a Decathlon Member.
Then, You will complete few steps to place your Order on the Website:
- Add your chosen items to your “Cart”;
- Select a delivery method;
- Select a method of payment;
- Proceed to payment.
The Order process allows you to check and amend any errors before submitting your Order to Decathlon. Kindly please take time to read and check your Order at each page of the Order process.
Following the successful payment, You will receive an email confirming your Order (“[DECATHLON SINGAPORE]Order Confirmation”) with the following information:
- Details of the items purchased on the Website;
- Selected method of delivery;
- Invoice of your purchase online.
The Order Confirmation e-mail means that Decathlon has accepted your Order, which will then form the sales contract between the Parties. Prior to such acceptance, Decathlon reserves the right to cancel your Order for any reason whatsoever, including but not limited to Decathlon having reasonable grounds to believe that the conditions to place an order- as above described – are not fulfilled, unavailability of the Product(s) or limitation of the quantity of Products ordered. Processing of payment for an Order does not itself constitute acceptance of the Order by Decathlon, provided that where an Order is rejected or cancelled by Decathlon, any payment made for such Order will be refunded by Decathlon based on the mode of payment used for the Order placement, inclusive of delivery charges (if applicable).
As soon as your Order is ready to be delivered or collected, Decathlon will send an email confirming that your Order has been shipped and is on the way to the place of delivery you mentioned (“[DECATHLON SINGAPORE]Order Shipped”) or that your Order is ready for collection at whichever store location you chose ([DECATHLON SINGAPORE]“Ready to Collect”).
2.2. Our Prices
2.2.1. Product prices are displayed in the Website in Singapore Dollars (SGD). GST is applied at the rate applicable at the date of the Order Confirmation.
2.2.2. Prices of Products displayed on the Website exclude delivery costs which may be added to the amount of your Order; as such delivery costs may vary, depending on the amount of your Order, the delivery destination and the delivery method chosen. Any additional charges for delivery will be included in the summary of your Order shown on-screen at the check-out page, before the Order is finally confirmed by the Customer.
2.2.3. Product prices are subject to change at any time and without notice, but You will always be charged the price which is displayed on the Website at the time you confirm your Order. Product selection, prices and/or promotions offered on the Website may vary at any time from what is available or offered in the Decathlon Stores.
2.3. Methods of Payment
2.3.1. You shall pay the price of the Product(s) in full upon submitting your Order. Payment for Orders may be made by (i) VISA (Credit or Debit Card) (ii) MASTERCARD (iii) AMERICAN EXPRESS CARD or (iv) PAYPAL. Decathlon reserves the right to change the payment options at any time for any reason.
2.3.2. All credit/debit card transactions made on the Website are secured using the Secure Socket Layer (SSL) technology and payments are processed by Stripe.
2.3.3. By proceeding to a payment, You undertake to use your own card or account and that there are sufficient funds or credit facilities to cover the cost of your Order. Decathlon reserves the right to reject an Order in the event of an ongoing payment dispute or if a Customer has ordered an unusually high number of Products.
2.3.4. You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorise payment for any reason. Please note that it is possible that your card issuer may charge you an online handling fee or processing fee to perform the payment of Products purchased online. We are not responsible for this.
2.3.5. If You are a Customer whose credit or debit card is not denominated in Singapore Dollars (SGD), the final price may vary, depending on the exchange rate applied by your card issuer or issuing bank. For the avoidance of doubt, Decathlon shall under no circumstances be responsible for any foreign transaction fees charged by your issuing bank if you are using an international credit/debit card.
2.3.6. The Website contains a large number of Products. It is always possible that despite Decathlon’s reasonable efforts, some of the Products on the Website may be incorrectly priced. If Decathlon discovers an error in the price of any Product you have ordered, Decathlon will inform you of this error and will give You the option of continuing to purchase the Product at the correct price or cancelling your Order. Decathlon will not dispatch your Order until your instructions have been obtained. If Decathlon is unable to contact You using the contact details you have provided, Decathlon will treat the Order as cancelled and notify You in writing. If the Order is cancelled, Decathlon will refund you based on your initial mode of payment for the Order of the Products, inclusive of delivery charges (if applicable). For the avoidance of doubt, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by You as a mispricing, Decathlon does not have to provide the Product at the incorrect (lower) price.
2.4. Proof of Orders and payment
In the absence of proof to the contrary, our electronic databases and those of our service providers that are kept under adequate security conditions will constitute proof of all transactions entered into between Decathlon and You. In accordance with applicable regulations, We store orders in a reliable medium. You may access the orders you place on www.decathlon.sg by going to “My Account”. In all cases, Decathlon advises Customers to retain their Order Confirmation e-mails.
2.5. Transfer of title and risk
Title to and risk of accidental loss of the Products purchased passes to the Customer upon issue of the Shipment Confirmation email or Ready for Collection email.
3.1. The Products offered on Decathlon Website are intended to be sold to end consumers residing in Singapore.
3.2. You may choose between Home Delivery and Self Collection in Decathlon Stores. The delivery options are specified during the process of your Order and explained as well in the main page of the Website: Delivery.
3.3. The Products shall be packaged in accordance with Decathlon’s standard packing procedures. Decathlon reserves the right to accommodate any specific packing instructions and in such cases, any additional charges which may apply shall be paid by the Customer before the Products are shipped.
3.4. The delivery time given on the Website Delivery and in the “Order Confirmation” email You received begins on the date you place an Order. Decathlon may contact You if an estimated delivery date cannot be met by the carrier but Decathlon shall in no circumstances be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
3.5. If You opt for “Home Delivery”, Decathlon will deliver your Products to the delivery address provided in your Order. On delivery, You will be required to sign for delivery and if no-one is available to take delivery of your Products, the appointed carrier may send you a notification and/or leave a card giving you instructions on either re-delivery or collection from the carrier.
3.6. Decathlon strongly advises You to check the apparent condition of items ordered at delivery time. In the event of a problem (damaged packaging or missing, damaged or broken items), You shall describe the condition of the parcel being refused in detail on the delivery note and have the carrier countersign the delivery note. You are therefore strongly advised to open your parcel in the presence of the carrier to check that no item has been damaged during its transportation.
4.1. The pictures of the Products on the Website are for illustrative purposes only. Although Decathlon has made every effort to display the colours accurately, Decathlon cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Products purchased may vary slightly from those pictures.
4.2. Decathlon has made every effort to ensure that (i) all information published on the Website in relation to the Products are accurate, (ii) the Website is updated regularly and (iii) errors are corrected within a reasonable time of discovery. Decathlon reserves the right to make changes to the Website at any time including the Product prices, specifications, descriptions, offers and availability.
4.3. If an item ordered is not available, Decathlon reserves the right to cancel the Order, in which case, You will be notified accordingly.
Then, if You place an Order for several products and one of which is unavailable, the Customer Service of Decathlon will inform You accordingly:
- The rest of the Order might be delivered within the time limit indicated on the Website,
- You may also choose to postpone the delivery until the availability of all items ordered or to cancel your entire Order, in which case You must inform Decathlon Customer Service by phone or by e-mail (for contact details, please check the link “Contact Us” on the Website).
- Decathlon Customer Service may also offer You to replace the unavailable item with a similar product of similar quality with your prior agreement.
5.1. As a Decathlon Member*, You can return the Product(s) You purchased in Decathlon Website [or in Decathlon stores] for an EXCHANGE or a REFUND with no limitation of time and whatever the reason (change of mind, incorrect size…), except for:
- Products damaged, not properly maintained or which are not returned in resellable condition;
- Perishable goods, such as food and drink;
- Assembled or personalised items.
*You become a Decathlon Member by creating a Decathlon Account on our Website or in Stores.
Non-Members are only entitled to return a Product that is deemed to be defective within the duration of the warranty period of the said product.
5.2. The Customer may return the Products he purchased on Decathlon Website:
- Either in Decathlon Stores in Singapore for a refund or an exchange;
- Or by contacting our Decathlon Customer Service which will help You with your enquiries.
5.3. Once received by Decathlon, the Product will be inspected and if the Product is in an unsuitable condition – as described above in Clause 5.1- Decathlon may refuse the exchange or the refund.
5.4. Provided that the Products are returned in the conditions described in Clause 5.1, refunds will be processed within 5-10 working days after the reception of the Products returned based on the mode of payment You used to place the Order, inclusive of delivery charges (if applicable).
5.5. If You need to return the Products received because Decathlon has delivered the wrong Product or a Product has been mis-described on the Website and provided that the Product is returned with reasonable care having been taken, Decathlon will offer You a refund based on the mode of payment You used to place the Order, inclusive of delivery charges (if applicable) and any reasonable costs incurred by You in returning the Product to Decathlon.
5.6. The Customer can go to “Contact Us” section on the Website to exchange with Decathlon Customer Service for any question regarding its return.
6.1. Most of Decathlon’s Products offered for sale on the Website are covered by a sales warranty for the period stipulated on the relevant web page of the Product, which is in most of the case, at least a two (2) years warranty from the date of purchase. You may find more information about Warranty Period of Decathlon Products in the page “Warranty”of the Website.
6.2. During the warranty period, the Customer has the right to return any defective product, in order to obtain repair or replacement of the defective product, depending of the nature of the defect. If such repair or replacement would be either impossible, disproportionate in cost or cannot be managed by Decathlon within a reasonable time, Decathlon will refund the Customer with a credit equal to the full purchase price of the Product paid by the Customer. In these circumstances, we thank you to return the defective product in Decathlon Stores or to contact the Decathlon Customer Service (“Contact Us”).
6.3. The sales warranty described in Clauses 6.1 and 6.2 does not apply to any defect in the Products arising from:
- fair wear and tear or natural deterioration,
- misuse, inappropriate storage, lack of proper maintenance, wilful damage, accident, negligence by the Customer or by any third party;
- failure to install, operate or use the Products in accordance with the user instructions, specifications or conditions made available to the Customer by Decathlon; or
- any alteration or repair performed by the Customer or any third party.
6.4. If a Product is returned to Decathlon without a valid reason or due to a defect arising from any one of the circumstances described in Clause 6.3, Decathlon reserves the right to dismiss the Customer’s request and will inform the Customer about the place to pick up its Products.
7.1. Nothing in these Terms of Sale shall limit or exclude Decathlon liability to the Customer:
- for death or personal injury caused by our negligence;
- for fraudulent misrepresentation;
- for breach of any statutorily-implied term as to ownership of the Products; or,
- for any other liability that may not, under the laws of Singapore, be limited or excluded.
Except for the foregoing issues, in the event that Decathlon is liable for any damages or losses You suffer and arising from any and all causes of action or negligence in relation to any Order, sale or delivery of any Product by Decathlon under these Terms of Sale, Decathlon’s aggregate liability shall not exceed the purchase price of the relevant Product(s) and is strictly limited to losses that were reasonably foreseeable. Losses are foreseeable where they could be contemplated by You and Decathlon at the time your Order is accepted by us.
7.2. Subject to this, in no event shall Decathlon be liable:
- for any loss of profit, loss of business, data loss, depletion of goodwill or any other indirect, special or consequential loss;
- for any failure to perform, or delay in performance of, any of our obligations related to the order, sale or delivery of Product(s) purchased in the Website that is caused by events outside our reasonable control, or in case of Force Majeure.
8.1. A “Force Majeure Event” means any cause which is not reasonably foreseeable and is beyond the reasonable control and not due to the fault or negligence of the Party affected (including its subcontractors, if any) and which could not have been avoided by due diligence and the use of reasonable efforts. A Force Majeure Event includes, without limitation, Acts of God, drought, flood, earthquakes, storm, fire, lightning, epidemic, war, riot, civil disturbance, sabotage, explosions, strikes, or labour disputes (excluding any strikes, labour disputes or other labour difficulties in which the employees of the affected Party (or its subcontractors, if any), are involved) and changes in law. A Force Majeure Event includes the failure of a subcontractor to furnish labour, services, materials or equipment in accordance with its contractual obligations only if such failure is itself due to a Force Majeure Event.
8.2. Decathlon shall not be liable for failure or delay in performing any of its obligations under these Terms of Sale to the extent that the failure or delay is due to a Force Majeure Event PROVIDED ALWAYS THAT:
- as soon as reasonably practicable upon knowing that it will not be able to fulfil its obligations, it notifies the Customer; and
- no obligations of Decathlon which arose before the occurrence of the Force Majeure Event causing the suspension of performance are excused as a result of the occurrence.
8.3. Where the Force Majeure Event affects Decathlon’s delivery of Products to the Customer, Decathlon will arrange a new delivery date with the Customer after the Force Majeure Event is over.
9.1. Remedies and Waivers
No failure on the part of Decathlon to exercise, and no delay on its part in exercising, any right or remedy under these Terms of Sale will operate as a waiver thereof, nor will any single or partial exercise of any right or remedy preclude any other or further exercise thereof or the exercise of any other right or remedy. The rights provided in under these Terms of Sale are cumulative and not exclusive of any rights or remedies provided by law. If Decathlon does waive a default by the Customer, it will only do so in writing.
The illegality, invalidity or unenforceability of any provision of these Terms of Sale under the law of any jurisdiction shall not affect its legality, validity or enforceability under the law of any other jurisdiction nor the legality, validity or enforceability of any other provision.
9.3.No Rights of Third Parties
A person who is not a party to these Terms of Sale has no rights under the Contracts (Rights of Third Parties) Act, Chapter 53B of Singapore, to enforce any term of these Terms of Sale, but this does not affect any right or remedy of a third party which exists or is available apart from the said Act.
These General Terms of Sale shall be governed by and construed in accordance with the law of the Republic of Singapore and the courts of the Republic of Singapore shall have exclusive jurisdiction.