Yes, you can!

As a Decathlon Member you can return your items for an exchange or a refund - no questions asked! Just make sure that your items are:

1. Not damaged, properly maintained and returned in a resellable condition
2. Non-perishable goods (such as food and drinks)
3. Not assembled or personalised items

If you’re not a Decathlon member, you can enjoy this friendly policy simply by becoming a member for free.

Sign up as a member here to enjoy our exclusive privileges!

If you’re a Decathlon Member
You can return your items* anytime, any store!
Just approach the friendly Welcome Desk and they will help you with your returns.

If you’re a Decathlon Member

1. Simply sign up as a member before coming down to the store
2. Bring along your receipt
3. Your return will be processed accordingly! :)

If you have any other questions, contact our User Happiness Ambassadors.
* To check if you are able to return your items, click here.

For online purchases
The amount will be refunded back to your credit card. Once your item has been returned, it will take about 5-10 working days for the refund amount to be processed and reflected.

For in-store purchases
If you purchased your item through Cash / NETS payment, your refund amount will be paid back in cash.

If you purchased your item through credit card payment, the amount will be refunded back to you card. Please remember to bring along the credit card that you used for the purchase, in order for us to credit back the amount.

We currently offer three delivery options so you can choose the one that best suits you!

1. 2 Hours Click & Collect: Collect your items in 2 hours at any one of our stores.
2. Same Day Delivery: Available for orders placed before 12pm, delivered between 1-9PM.
3. Time Slot Delivery: Delivered in 1 to 5 days

Check out more information on our delivery options here.

We do our best to get your orders processed & delivered as soon as we get them. This means that we are not able to amend or cancel your orders after confirmation.

If you wish to change your delivery method, contact our User Happiness Ambassadors to cancel your order and reorder again.

We do our best to get your orders processed & delivered as soon as we get them. This means that we are not able to amend or cancel your orders after confirmation.

Click here if you want to find out more on how to return your orders.

We’re so sorry for sending you a defective item!

For online purchases,
Please contact our User Happiness Ambassadors together with your order number. If you have received a defective or wrong item, please include photos as well so we can better serve you :)

For in-store purchases,
Simply bring along your receipt and the defective item to any of our stores to get an exchange or refund.

We are committed to keeping our environment clean and so we are taking steps to reduce the number of blue bags given. As our bags are reusable, do try to bring your own bags when you go Decathlon shopping! :)

If you really require a bag for your purchase, our blue bags can be purchased for $1.

We’re so sorry that our product is not working well for you!

If the item is still under warranty, you can simply bring the product down to any one of our stores together with your receipt for our friendly teammates to inspect it.

If you have any other questions, feel free to contact our User Happiness Ambassadors :)

You can also check out more information about your warranty here.

Sign up as a Decathlon member here.

And yes, it’s free for a lifetime membership! :)

As a Decathlon member, you are entitled to the following benefits:

1. Satisfied or Satisfied: You can return/exchange any Decathlon products* at any store, any time.
2. Free Product Trials: Take home our products to test them out before buying them in store!
3. Free Sport Events: Participate in free informative clinics and events in our different stores
4. Access to Decathlon Services: Enjoy exclusive workshop services (such as bike maintenance, printing services etc.), racket restringing services and more!

For more information on our membership program, click here!
* Terms & Conditions apply