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Frequently Asked Questions

Placing An Order

Do I need to register when purchasing from decathlon.sg?
Yes! You have to create an account with us. This will enable us to keep track of your online purchases. We will of course keep your personal information private and ensure it is safe. We will not retain your payment information. You can either register for an account before or upon checking out your order.

How do I search for item(s) on your website?
Simply key in the product's name or description in our search bar and press Enter! Alternatively, if you already know the item's reference number, simply key it into the search bar. You may also browse our items via category provided in the navigation bar.

Does placing an item(s) into my shopping cart secure my order?
Your order is only secured after you have made payment and received the payment invoice.

What happens if my order has an out of stock item and why did this happen?
Although we try our best to maintain 100% accuracy with inventory, there are rare occasions where we experience an inventory error.
Out of stock item(s) will be cancelled from your order. The remainder of your order will be shipped and you will be refunded for the cancelled item(s) back to your original mode of payment.
Do take note that any shipping fee paid will not be refunded. Please allow 14-20 working days for refunds to be processed.
Shipping fee will not be charged for order below S$60 after the cancellation of out of stock item(s).

Can I amend my order after checking out?
All orders are deemed confirmed and final upon checkout.
Please ensure that your cart is checked and correct prior to placing the order.

Can I place an order over the phone?
Unfortunately, we are unable to accept orders via phone.
Orders have to be placed online with a valid account to allow tracking.