Sports lovers,

We’re in this

together!

To Our Beloved Sports Lovers

In lieu with authority guidelines, we’ve made a difficult decision to close all physical stores across Singapore in order to keep our teammates and you safe. However, we remain open on our e-commerce platform – this means that your favourite sports goods are still available for delivery! In this trying time, it is crucial to continue staying healthy more than ever.

Let’s enjoy the many benefits of exercise and playing sports, even from your home, and continue to stay strong till we meet again in stores.

FAQ

We will refund you for the items purchased. You will receive the refund within 5 - 10 working days.

Don’t worry – all Decathlon members are entitled to a lifetime of exchange and refunds for free! You are welcome to return the item back to our stores once the government restriction is lifted.

For:

Store purchases:
Yes, please wait for our stores to reopen to return the unwanted products, before ordering your new products online.

Click & Collect orders:
Yes, please wait for our stores to reopen to return the unwanted products, before ordering your new products online via home delivery.

Home deliveries:
Yes, please contact our User Happiness Centre to return the unwanted products, before ordering your new products online via home delivery.

The refund will be reflected within 5 - 10 working days, and will be reflected on your initial mode of payment. We advise you to check with your bank or contact our User Happiness Centre if you haven’t received the refund after 5 - 10 working days.

Thank you for your patience! We are currently facing a high volume of requests. Rest assured that we will reply to you as soon as we can. Do reach out to us via one channel only if possible, as contacting us on various channels will slow down our reply time.

Thank you for being a Decathlon member and for shopping with us! We apologise for the unpleasant experience.

Our e-commerce and tech team are aware of this issue, and are currently working on shortening our website’s response time to stock-out levels on the online layout.

As our items are being picked up quickly by customers online, sometimes our website does not respond fast enough to record stock-out levels as well. This results in unfortunate incidents such as this, where customers are able to place an online order for the item even when the last piece has been sold physically.

After receiving your receipt, please wait one hour for the confirmation email to arrive in your inbox. If the confirmation email does not reach you in one hour, please contact our User Happiness Centre to look into the issue.

Thank you for your interest in our products! In lieu of ongoing circumstances, products that you might have been interested in might be out of stock temporarily. We do not have a definite date as to when they will be restocked, but please rest assured that our teams are doing their best to satisfy all our sport users and support the increased demand!

Don’t worry – all Decathlon members are entitled to a lifetime of exchange and refunds for free! You are welcome to return the item back to our stores once the government restriction is lifted.

For:

Store purchases:
Please wait for our stores to reopen.

Click & Collect orders:
Please wait for our stores to reopen.

Home deliveries:
Please contact our User Happiness Centre.

No, only home deliveries will be available in this period. Deliveries will be free of charge if your order exceeds $60 SGD. Otherwise, there will be a delivery fee of $10 SGD per order.

We are open daily from 8am - 10pm, inclusive of public holidays.

Thank you for your purchase! Due to the high volume of orders and ongoing circumstances, we are planning ahead for deliveries and hence cannot edit your order once it has been placed. Please reach out to us once your items have been delivered, and we can proceed with a return and refund accordingly.

Thank you for perusing our workshop services. You will be able to get your bike when our stores reopen again. Stay tuned for more updates on our store reopenings.

Thank you for your interest in our products! Our 2hr Home Delivery is disabled for the time being due to a high volume of orders. There is no scheduled date for re-activating it at the moment.

You may enjoy our time slot delivery instead, which comes free for orders above $60 SGD. Otherwise, there will be a delivery fee of $10 SGD per order.

In Unity, We Stand

At Decathlon, our passion for sports is the heart of everything we do. Rest assured that we will take the opportunity to focus on improving our skills so as to serve you better when we reopen.

We understand that this may not be the best time to practice sports together, but do continue to keep fit indoors with tips and tricks from our sports experts on our Sports Advice Blog.

To Our Community

We would like to express our deepest gratitude for your patience and understanding if your online orders experience delays in this period of time. We are trying our best to ensure the safety of our teammates and also our delivery partners in this time where we wish to be the most compassionate.

Do not hesitate to contact us via our Live Chat (it’s the blue chat sticker on the bottom right of your screen)!

Instagram & Facebook
Follow us on Instagram and Facebook, where our teammates will share their home workouts and engage you on tips on how to keep healthy while staying at home.
Sports Advice
Discover the world of sports on our Sports Advice Blog! Find all sorts of advice by our sports experts here at Decathlon – from workout tips from home, to maintenance tips for your gear and much more.

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WANT TO TELL US SOMETHING?

SUPPORT-SINGAPORE@DECATHLON.COM or give us a call: 62254773

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