As a Decathlon Member*, you are entitled to an Exchange or Refund of your Decathlon product with no time limitation, as long as the Decathlon Product is in a new and/or resellable condition with the RFID tag.

We are unable to process a Refund or an Exchange for the following Decathlon Products:

1. Products that are deemed to be damaged on purpose/unmaintained/not returned in a resellable condition;
2. Products subject to normal wear and tear;
3. Products that are perishables such as food/drinks;
4. Products that have been personalised such as clothing/bags/etc; and
5. If there is no proof of purchase.

It only takes a few minutes to become a Decathlon Member. It is free and you can become a member by either creating a Decathlon Account on our website or by getting one of our friendly teammates to sign you up at any of our Stores.

As a Decathlon Member, as long as you key in your member details each time you make a purchase (whether in the store or online), a copy of your receipt will be stored in your account and you will be able to access all purchases made which would mean NEVER having to keep any physical receipt from Decathlon!

Do not fret.

Non-members can return their Decathlon Products but only if they are deemed to be defective while within their warranty period.

For Non Bulky Items:

You may return the Decathlon product at any Decathlon stores

For Bulky Items:

Please contact our customer service team to arrange for a pick up. For bikes purchased in the store you may return it to any experience store.

Bulky items (DEFINITION) - Bikes, Fitness machines, Table tennis tables.

For Bulky Items:
Please contact our customer service team to arrange for a pick up. For bikes purchased in the store can be exchanged at any experience store.
Bulky items (DEFINITION) - Bikes, Fitness machines, Table tennis tables.
Once the Decathlon Product has been inspected and approved for a refund (based on its condition, etc), your refund will be reflected within 5 to 10 working days for all initial credit card payments.

All Decathlon Products that are brought in to be returned for an exchange or refund, will be inspected and if the Product is found to be in an unsuitable condition, Decathlon reserves the right to refuse any exchange or refund of the Product.

If the returned Decathlon Product is deemed satisfactory, your refund will be processed on the day we received it, the actual monetary refund will take about 5-10 working days from the date of refund processed. Your mode of refund will be as follows: