OUR CLICK & COLLECT AND EXPERIENCE STORES ARE NOW OPEN! READ OUR FAQS
Not a perfect match?
Don’t worry – we return or exchange your item with a smile!
Return Policy by Type of Purchase
Bulky Items
PURCHASED AT
‘CLICK & COLLECT’ STORE
(ONLINE ORDER COLLECTED)
PURCHASED AT
ANY DECATHLON STORE
PURCHASED THRU
HOME DELIVERY
(2 HOURS OR TIMESLOT)
Non Bulky Items
PURCHASED
BICYCLES
(IN-STORE OR ONLINE PURCHASE)
PURCHASED
BULKY ITEMS
(Fitness Machine, Table Tennis, etc)
Exchange Policy by Type of Purchase
Bulky Items
PURCHASED AT
‘CLICK & COLLECT’ STORE
(ONLINE ORDER COLLECTED)
PURCHASED AT
ANY DECATHLON STORE
PURCHASED THRU
HOME DELIVERY
(2 HOURS OR TIMESLOT)
PURCHASED AT
WORLDWIDE STORE+
Non Bulky Items
PURCHASED
BICYCLES
(IN-STORE OR ONLINE PURCHASE)
PURCHASED
BULKY ITEMS
(Fitness Machine, Table Tennis, etc)

* If you wish to exchange your old product with a new one at any of our Click & Collect stores, it is recommended to purchase your new product online before heading to the store to collect/exchange it with your old product and get your refund.


+ Products purchased from any Decathlon store globally can be exchanged for a product of similar value or lower. If you wish to exchange the product for something of a higher value, you will be required to top up the difference.

Payment Mode for Refund
PURCHASED IN-STORE
MODE OF PAYMENT
Cash Purchase
MODE OF REFUND

Gift Card

Cash (for refunds below $10 only at Experience Store)

NETS (All Forms)

EZ Link

GrabPay (QR Code)

ActiveSG Wallet

Alipay / WeChat

Gift Card

Gift Card

Credit Card

AMEX / Visa / Mastercard

UnionPay / JCD / Diners

GrabPay (Mastercard)

Credit Card

Gift Card (If you prefer)

PURCHASED IN-STORE
MODE OF PAYMENT

Online Order Payment mode

(Home Delivery and Click and Collect)

MODE OF REFUND

Refunded to the original source of Payment

(eg. Same Credit Card, GrabPay Account)

Need more information?
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MOST FREQUENTLY ASKED QUESTIONS
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