OUR CLICK & COLLECT AND EXPERIENCE STORES ARE NOW OPEN! READ OUR FAQS
Returns & Exchange Policy

As a Decathlon Member, you are entitled to an Exchange or Refund of your Decathlon product with no time limitation, as long as the Decathlon Product is in a new and/or resellable condition with all the packaging and tags intact.

We are unable to process a Refund or an Exchange for the following Decathlon Products:


  • Products that are deemed to be damaged on purpose/unmaintained/not returned in a resellable condition;
  • Products subject to normal wear and tear;
  • Products that are perishables such as food/drinks;
  • Products that have been personalised such as clothing/bags/etc; and
  • If there is no proof of purchase.
Return Policy by Type of Purchase
Non Bulky Items
store-icon2
PURCHASED AT
ANY DECATHLON STORE
home-delivery-icon3
PURCHASED THRU
HOME DELIVERY
(2 HOURS OR DAYSLOT)
worldwide-store-icon6
PURCHASED AT
WORLDWIDE STORE+
Bulky Items
purchase-in-store-icon1
PURCHASED
BICYCLES
(IN-STORE OR ONLINE PURCHASE)
store-icon2
PURCHASED
BULKY ITEMS
(Fitness Machine, Table Tennis, etc)

+ Products purchased from any Decathlon store globally can be exchanged. If you wish to exchange the product for something of a higher value, you will be required to top up the difference.

Exchange Policy by Type of Purchase
Non Bulky Items
store-icon2
PURCHASED AT
ANY DECATHLON STORE
home-delivery-icon3
PURCHASED THRU
HOME DELIVERY
(2 HOURS OR DAYSLOT)
worldwide-store-icon6
PURCHASED AT
WORLDWIDE STORE+
Bulky Items
purchase-bicycle-icon4
PURCHASED
BICYCLES
(IN-STORE OR ONLINE PURCHASE)
home-delivery-icon3
PURCHASED
BULKY ITEMS
(Fitness Machine, Table Tennis, etc)

* If you wish to exchange your old product with a new one at any of our Click & Collect stores, it is recommended to purchase your new product online before heading to the store to collect/exchange it with your old product and get your refund.


+ Products purchased from any Decathlon store globally can be exchanged. If you wish to exchange the product for something of a higher value, you will be required to top up the difference.

Payment Mode for Refund
store-icon2payment
PURCHASED IN-STORE
MODE OF PAYMENT
Cash Purchase
MODE OF REFUND

Gift Card

Cash (for refunds below $10 only at Experience Store)

NETS (All Forms)

EZ Link

GrabPay (QR Code)

ActiveSG Wallet

Alipay / WeChat

Gift Card

nets
ezlink
grab
activewallet
alipay
giftcard
Gift Card

Credit Card

AMEX / Visa / Mastercard

UnionPay / JCD / Diners

GrabPay (Mastercard)

amex
visa
mastercard
unionpay
JCB
grabpay-mastercard

Credit Card

Gift Card (If you prefer)

purchase-in-store-icon1payment
PURCHASED ONLINE
MODE OF PAYMENT

Online Order Payment mode

(Home Delivery and Click and Collect)

MODE OF REFUND

Refunded to the original source of Payment

(eg. Same Credit Card, GrabPay Account)

Need more information?
Choose your specific topic below.
contact-us-section
Still didn’t get what you need?
Check out our FAQ
Alternatively, our friendly Customer Service Team will be happy to chat with you!

Chat With Us

10:00 am - 8:00 pm
CHAT WITH US