GENERAL ENQUIRIES

How do I use the Decathlon App in stores?

Use the app to scan the QR codes/barcodes of your favourite products in-stores to discover product information and/or add them to your cart. 

You can also skip in-store queues by checking out and making payment on the app – remember to take your products along with you when you do.

Can’t find a product in-store? Use the app to browse all 5,000+ products from 60 sports online. Get free home delivery for bicycles and fitness machines when you make a purchase and check out while you are physically located in our stores.

How do I get the $5 app welcome voucher?

1. Download app

2. Use Scan & Go app feature in-store and make your first Scan & Go purchase

3. Voucher will be automatically credited to your profile

What are the products eligible for this $5 promotion?

All products are eligible for this $5 voucher.

Who is eligible for this promotion? 

Only for customers who are making their first Scan & Go purchase.

How do I redeem this promotion?

The $5 voucher will be credited to your account on the next day. Apply the $5 voucher at checkout page for your next subsequent web/app purchase.

When does this promotion end?

Your voucher will be valid for 3 months upon activation.

What is the difference between the $5 Online Welcome Voucher and the App $5 Welcome Voucher?

They are of different promotions. You are eligible for both promotions if you are making your first Scan & Go and first online purchase. However, vouchers earned are not stackable (cannot be used in the same purchase).

How to enjoy free home delivery service when I am in-store?

If you are shopping in-store and a product is not available for our free click and collect service due to size restrictions, we will offer you a complimentary home delivery service. For example: If you are buying a bicycle or fitness machines on the app when you are physically in our stores, you get to enjoy free delivery.

What should I do to enjoy this free delivery?

Free delivery is automatically applied when you place your order on the app when you are physically located in any of our stores (ensure that your geolocation is enabled for the decathlon app). No voucher is required.

Are there any charges for click and collect service?

Our click and collect service is completely FREE! 

How to enjoy free click and collect service using the app?

Shop on the app and choose our click and collect option when you check out. You will be able to collect your product in 2 hours at any preferred Decathlon store.

Check out our terms of use here.