I want to return/exchange:
Decathlon Products
All brands under Decathlon i.e. BTWIN, Quechua, Nabaiji etc.
Alternatively, check your online purchase history and it will be indicated as "Purchase at Decathlon xx" or "Sold and shipped by Decathlon".
Marketplace Products
Brands that are not under Decathlon i.e. Yonex, Head, Molten etc.
Alternatively, check your online purchase history and it will be indicated as "Sold and shipped by (seller's name)".
Return Policy (Decathlon products)
Decathlon Products
View them here!
Lifetime of exchange or refund for all Decathlon products
All Decathlon products with a proof of purchase can be exchanged or refunded within 15 days
As a Decathlon Member, you are entitled to a LIFETIME of exchange or refund for ALL Decathlon products, at ANY of our physical Decathlon stores.
If you’re not a Decathlon member yet, sign up now for FREE!
General goods (less than 20 kg or smaller than 70x50x50 cm)
From $10
General goods (more than 20 kg, e.g. weights)
Kids bikes
Adult bikes
Voluminous Machines (e.g. Treadmill, Trampoline, Basketball System)
Find your nearest Click & Collect and Experience Stores here
As a Decathlon Member, you are entitled to 15 days of exchange or refund for ALL Marketplace products, subject to the partner's assessment.
Once the product is returned, the partner will assess and validate the refund. This process can take up to 5 working days.
For more assistance, contact our User Happiness Centre (UHC) here.
All returned products are to be in unused condition, with the packaging and tags in place.
There will be no refund of shipping fees unless the Decathlon/Marketplace product is found to be defective before the customer's use.
Please take note that for change of mind, pick up and the initial delivery cost will be borne by the customer.
General goods (except food consumables)
Voluminous (e.g. Bikes, Voluminous machines, Basketball System)
Credit cards / GooglePay / ApplePay / PayNow / GrabPay
Refunded to the original source of payment within 5-10 working days
Gift card (if you prefer)
Refunded to the original source of payment within 5-10 working days
Other modes of payment
Refunded to credit card within 5-10 working days (for refunds < $10)
Gift Card (for refunds > $10)
Decathlon Singapore's return policy
Looking to make goods returns or check on Decathlon Singapore's exchange, return and refund policies? Don't fret. So long as you have a Decathlon membership, you are entitled to all item exchange and item return perks.
Refund policy
Want a refund for your Decathlon product? As a Decathlon member, you are able to refund any Decathlon product at any time at any physical Decathlon store with no time limitation.
As a non-Decathlon member, you are able to refund any Decathlon product within 15 days at any physical Decathlon store with proof of purchase.
Return and Exchange policy
As a Decathlon member holding a Decathlon membership, you are entitled to an exchange and refund of your Decathlon product with no time limit.
Decathlon Customer Service Singapore
Still unsure of whether your item qualifies for our return, exchange and refund policy? Contact Decathlon Singapore's friendly User Happiness Centre (UHC) today.
Our UHC team is open to your chats daily, with operating hours from 9am - 7pm.