I want to return/exchange:

Decathlon Products

All brands under Decathlon i.e. BTWIN, Quechua, Nabaiji etc.

Alternatively, check your online purchase history and it will be indicated as "Purchase at Decathlon xx" or "Sold and shipped by Decathlon".

Marketplace Products

Brands that are not under Decathlon i.e. Yonex, Head, Molten etc.

Alternatively, check your online purchase history and it will be indicated as "Sold and shipped by (seller's name)".

Return Policy (Decathlon products)

Decathlon Members
Non Decathlon Members

Decathlon Products

View them here!

Lifetime of exchange or refund for all Decathlon products

All Decathlon products with a proof of purchase can be exchanged or refunded within 15 days

As a Decathlon Member, you are entitled to a LIFETIME of exchange or refund for ALL Decathlon products, at ANY of our physical Decathlon stores.

If you’re not a Decathlon member yet, sign up now for FREE!

TYPES OF RETURNS
PRODUCT TYPE
click-and-collect
DROP OFF AT CLICK & COLLECT STORES
Find the nearest store >
experience-store
DROP OFF AT EXPERIENCE STORES
Find the nearest store >
home-pickup
HOME PICK UPS
Contact us via chat

General goods (less than 20 kg or smaller than 70x50x50 cm)

Available
Available

From $10

General goods (more than 20 kg, e.g. weights)

Kids bikes

Adult bikes

Not available
Available
$25

Voluminous Machines (e.g. Treadmill, Trampoline, Basketball System)

Not available
Available
$25

  • Find your nearest Click & Collect and Experience Stores here

As a Decathlon Member, you are entitled to 15 days of exchange or refund for ALL Marketplace products, subject to the partner's assessment.

Once the product is returned, the partner will assess and validate the refund. This process can take up to 5 working days.

For more assistance, contact our User Happiness Centre (UHC) here.

  • All returned products are to be in unused condition, with the packaging and tags in place.

  • There will be no refund of shipping fees unless the Decathlon/Marketplace product is found to be defective before the customer's use.

  • Please take note that for change of mind, pick up and the initial delivery cost will be borne by the customer.

TYPES OF RETURNS (MARKETPLACE PRODUCTS)
Product types
drop-off
Drop off at partner's shop (free)
drop-off
Drop off at any physical Decathlon Singapore store (Free)
pick-up
PICK UP SERVICE (PAID)

General goods (except food consumables)

Available
Available
Available

Voluminous (e.g. Bikes, Voluminous machines, Basketball System)

Available
Not Available
Available
MODES OF REFUND
PAYMENT METHODS
store
Purchased in any Decathlon Stores
web-app
Purchased Online (Website or App)

Credit cards / GooglePay / ApplePay / PayNow / GrabPay

Refunded to the original source of payment within 5-10 working days

Gift card (if you prefer)

Refunded to the original source of payment within 5-10 working days

Other modes of payment

Refunded to credit card within 5-10 working days (for refunds < $10)

Gift Card (for refunds > $10)

Not available
Contact our Customer Service

Chat with Us

We are available from 9:00 am to 7:00 pm daily!

Email Us

We will get back to you within 24 hours (Monday to Friday).

Decathlon Singapore's return policy

Looking to make goods returns or check on Decathlon Singapore's exchange, return and refund policies? Don't fret. So long as you have a Decathlon membership, you are entitled to all item exchange and item return perks.

Refund policy

Want a refund for your Decathlon product? As a Decathlon member, you are able to refund any Decathlon product at any time at any physical Decathlon store with no time limitation.

As a non-Decathlon member, you are able to refund any Decathlon product within 15 days at any physical Decathlon store with proof of purchase.

Return and Exchange policy

As a Decathlon member holding a Decathlon membership, you are entitled to an exchange and refund of your Decathlon product with no time limit.

Decathlon Customer Service Singapore

Still unsure of whether your item qualifies for our return, exchange and refund policy? Contact Decathlon Singapore's friendly User Happiness Centre (UHC) today.

Our UHC team is open to your chats daily, with operating hours from 9am - 7pm.